Timothy London - Burlington
Size：（Checkin）
Smooth and sophisticated suitcases. Three sizes, three colours.
Timothy London
The Burlington series is divided into the following three materials
- Polycarbonate (product page material)
- Leather
- Carbon fiber
30-day Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@timothy.london. Please note that returns will need to be sent to the following address:
Timothy London
108 Jermyn Street
London
SW1Y 6HB
United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@timothy.london.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@timothy.london.
Free delivery to your home in Hong Kong
Every Timothy product is crafted with meticulous craftsmanship and is built to withstand the test of time.
The brand promises:
✅ Lifetime warranty: If the product is damaged due to material or workmanship problems (not caused by human factors), the brand will provide free repair or replacement ✅ Worry-free guarantee: If the product cannot be repaired, you can choose a full refund or exchange it for a new product of the same modelPlease note:
- ✅Discount Price：Only for Golf ID members
- 💳 Other Payment Methods: The original price will be used for payment Please note: If you enter through the promotional link and choose a credit card other than Golf ID to pay, you will be required to pay the difference later.
- Want to become a member?
- Please call our customer service hotline (852) 3582 3088. We will be happy to register you and assist you with your purchase.